Privacy Policy

1. Who we are

DEPOT Padel is part of the Depot Group. The companies responsible for your personal data are:

• Depot Padel Limited (company number 17372348) — responsible for venue and operations.
• Depot Marketing Limited (company number 10977557) — responsible for marketing and events.

Both companies are registered at: Depot, Curran Buildings, Curran Road, Curran Industrial Estate, Cardiff, CF10 5DF.

Depot Marketing Limited acts as the data controller for personal data submitted through this website. Personal data collected through the website is controlled by Depot Marketing Limited, which determines how it is used and is responsible for it. Data may be shared with Depot Padel Limited as described in Section 7.

To contact us about data protection matters, please email: [email protected]

2. What data we collect

We collect the following categories of personal data:

Information you provide

We collect the personal data you choose to provide when you submit a form or otherwise contact us through our website. Depending on which form or contact method you use, this may include your name, email address, telephone or mobile number, and any other details you enter into the fields provided or include in your message. For example, our Join The Team recruitment form collects your full name, email address, mobile number, and selected position of interest. As we add further forms or services to the site, the specific information collected will be the information requested by those forms.

Information collected automatically

When you visit our site, we may automatically collect data about your device, browser, operating system, IP address, pages visited, time spent on pages, and how you arrived at the site. This data is collected through analytics tools described in Section 4, and only where you have given consent.

3. How we use your data

We use the personal data we collect for the following purposes:

• Responding to your enquiry or submission: To process and respond to the information you provide through our forms or contact methods — for example, to record and respond to recruitment interest, or to reply to a general enquiry.
• Site improvement: To understand how visitors use our site and to improve its content and performance.
• Marketing and advertising: To measure the effectiveness of our advertising campaigns and, where you have consented, to show you relevant advertising on third-party platforms.

We use the personal data you submit only for the purpose for which you provided it, and for closely related purposes as described in this policy.

4. Analytics

We use Google Analytics to collect usage data about how visitors interact with our site. This includes pages visited, session duration, device type, and approximate location. This data is pseudonymised and is used to understand site usage in aggregate rather than to identify you personally.

Google Analytics is consent-gated on this site. It will only load and collect data after you have explicitly accepted cookies via the consent banner. If you decline, no analytics data is collected.

5. Advertising

We advertise on the following platforms and may use their measurement and targeting tools (such as pixels and tags) on our site:

• Google (Google Ads)
• Meta (Facebook and Instagram)
• TikTok
• Reddit

These tools only operate after you have given consent via the cookie banner. If you decline, advertising measurement and targeting tools will not load.

6. Cookies & consent

This site uses Google Consent Mode v2. Non-essential cookies — including those used for analytics and advertising — are denied by default when you first visit the site. They will only be set and activated after you explicitly accept cookies via the consent banner.

You may decline non-essential cookies at any time by clicking "Decline" on the consent banner. Essential cookies required for the site to function (such as security and functionality cookies) are always active and do not require consent.

You can change or withdraw your cookie consent at any time by selecting "Manage cookies" in the website footer, which will reopen the consent options. Withdrawing consent will stop non-essential (analytics and advertising) cookies from loading; it will not remove cookies already set before you withdrew, which you can clear through your browser settings.

7. Data sharing

Personal data may be shared between Depot Padel Limited and Depot Marketing Limited, and where relevant, across the wider Depot Group brands for the purposes described in this policy.

Data may also be processed by third-party service providers, including the analytics and advertising platforms named in Sections 4 and 5 above. These providers act as data processors or independent controllers in accordance with their own privacy policies.

8. Legal basis (UK GDPR)

We rely on the following lawful bases to process your personal data:

• Analytics and advertising cookies: Consent (UK GDPR Article 6(1)(a)). These are activated only after you accept via the consent banner, and you may withdraw consent at any time.
• Information you submit through our forms or contact methods: We process this information on the basis of your consent, given when you choose to submit your details, and/or our legitimate interests (UK GDPR Article 6(1)(f)) in responding to your enquiry or submission and operating our business. Where we rely on legitimate interests, we limit our processing to the purpose for which you provided your details, and you may object at any time. Where a form in future collects data requiring a different lawful basis, that will be reflected at the point of collection.

9. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected. Information you submit through our forms is retained for the period needed to respond to and act on your submission, and is then deleted or anonymised unless we have an ongoing reason to keep it or you ask us to remove it sooner. Usage data collected through Google Analytics is retained in line with our configured analytics retention settings. If you would like your details removed at any time, please contact us at [email protected].

10. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data in certain circumstances.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to restriction — to request that we restrict processing of your data in certain circumstances.
• Right to data portability — to receive your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at: [email protected]

11. International transfers

Some of the third-party analytics and advertising providers we use — including Google, Meta, TikTok, and Reddit — may process personal data outside the United Kingdom. Where personal data is transferred outside the UK, we rely on the providers' own compliance mechanisms, such as UK adequacy regulations or standard contractual clauses, to ensure that your data receives an equivalent level of protection in line with UK GDPR requirements.

12. Contact & complaints

If you have any questions about this privacy policy or how we handle your personal data, please contact us at: [email protected]

You also have the right to lodge a complaint with the UK's data protection supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

13. Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.